Avaya CMS Upgrade 10/30/2017

I received the following notice from Telecom today:

OSU telecom will be moving to a new CMS server on Monday October 30th at 7pm. CMS provides you with reports for your respective Call Centers or the ability to login and view real time statistics.  Monday October 30th will be the last day you will be receiving a report via email or have access via the CMS supervisor software. After the cutover, we will be setting up new login accounts that will allow you to log into CMS via web browser (Google Chrome, Firefox). If you do not need access to this service, please reply to this email and we will remove you from the list. The move to the new CMS server is due to the dismantling of our central support group (iNOC). We will be contacting you with your new login credentials and instruction as soon as possible. We appreciate your patience during this transition. Please let us know if you have any questions or concerns.

I will share login information for the new system with staff once it is available, and will update instructions in TD and the KeePass entry.

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