The main benefit of this change is that the requestor will be set automatically on general help requests submitted via the web.
For SSO-authenticated users, requestor name and contact information will be set for them. We ask for phone number so the requestor can provide a unique contact for the request.
For non-authenticated users, name and email are required, and the requestor must complete an image captcha.
If you see any issues with the new form, please post them in the #teamdynamix channel in Slack.