From Chris White, UHDS IT Director:

The updates we did in The Gem yesterday didn’t solve the network issues we’ve been having over there. At this point the problem likely exists due to some offending device connected to the network. We’re going to start monitoring traffic with Wireshark by connecting a computer to the building switch this afternoon. If we don’t find anything immediately obvious it may take few days of logs to figure it out.

So, please have your staff let The Gem residents know, when they call or email, that we are actively working on the issue and that it’s our top priority. These things can just take time to track down.