The “forms” within TeamDynamix have been updated so the “ticket type” is read-only.
This means when you create or edit a ticket and select “form”, the ticket type will be pre-populated and NOT editable. That will also load the attributes for that particular ticket type. Example – application/software support will load an attribute called Application/Software name(s). Filling out the attributes on the tickets will help us improve further.
Reminder – select a “form” when creating or editing a ticket, that will load/show the ticket attributes for that specific form/type.