TeamDynamix search feedback to vendor

All

TeamDynamix is seeking feedback about search in the Client Portal and the Tickets application.

OSU is on a customer focus group to help improve the search capabilities within TeamDynamix.

TeamDynamix is requesting the following information / assistance.

“We would also like your help identifying examples that we will use in our testing if you participate.

3 examples for Client Portal Search

  • What text did you search?
  • Where were the search terms included in the top several returned items?
  • Where were the search terms included in the expected results?
  • Did the expected result return at all? If it did, how far down the list was it?”

3 examples for tickets search

  • What text did you search?
  • Where were the search terms included in the top several returned items?
  • Where were the search terms included in the expected results?
  • Did the expected result return at all? If it did, how far down the list was it?”

I would appreciate any assistance you can provide with this investigation.

Please e-mail any examples you have for search within the Client Portal (KnowledgeBase, Services, etc.) to lucas.friedrichsen@oregonstate.edu

If you have any other feedback related to search, that would be appreciated also.

Feedback by Wednesday August 30, 2017 at 5pm please so that can be provided to the vendor.

Thanks.