TDx Changes – Service Desk, CN related – ticket types and forms

All

Kirsten and I made some changes to the Ticket type and Form names. This is to make the process of selecting a Form easier.

Details on the changes are below.

  • Inactivated (ticket type and form)
    • Ticket type and form “Computer Build/Rebuild (personal device” inactive
    • Ticket type and form “Malware response (personal device)” inactive
  • Renamed (ticket type and form)
    • “Device support (pc, phone, tablet, etc.)” –>”Personal Device Support”;
    • “Computer Build/Rebuild (OSU device)” –>”CN Build/Rebuild”;
    • “Campus Labs Support” –>”Campus Labs”
    • “Device recommendation/purchase” -> “CN Recommendation/Purchase”; limited form and type to only those groups that need it
    • “Malware response (OSU device)” -> “CN Malware Response”
    • “Printer support” -> “CN Printer Support”
    • “Surplus” -> “CN Surplus”
  • Created new type: “CN Device Support”

The new form names and types going forward are:

  • CN Build/Rebuild
  • Campus Labs
  • CN Recommendation/Purchase
  • CN Malware response
  • CN Printer Support
  • CN Device support
  • Personal Device Support

If you have any feedback, please let Kirsten Petersen and Lucas Friedrichsen know.

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