Banner Access escalations

The Enterprise Computing Services РOperations group handles Banner access requests.  ECS is now part of TeamDynamix and tasks/tickets can be escalated to them.

Escalations about Banner access and account issues were previously handled by sending an email to isbanacc@oregonstate.edu. That email address no longer works for escalations.

To escalate a Banner account/access issue:

  1. Create the initial ticket and assign it to Service Desk.
  2. Create a task from the ticket with pertinent details.
    1. Assign task responsibility to Enterprise Comp Svcs – Ops.
  3. Set the initial ticket to Escalated – Internal, and the Goes Off Hold date for 3 days out.

Please note that this change is specifically for access/account issues; other Banner issues are still escalated by emailing ACT_Support@lists.oregonstate.edu.

The infosheet about the Banner service has been updated to reflect that change.

https://oregonstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=27239