The Enterprise Computing Services – Operations group handles Banner access requests. ECS is now part of TeamDynamix and tasks/tickets can be escalated to them.
Escalations about Banner access and account issues were previously handled by sending an email to email@example.com. That email address no longer works for escalations.
To escalate a Banner account/access issue:
- Create the initial ticket and assign it to Service Desk.
- Create a task from the ticket with pertinent details.
- Assign task responsibility to Enterprise Comp Svcs – Ops.
- Set the initial ticket to Escalated – Internal, and the Goes Off Hold date for 3 days out.
Please note that this change is specifically for access/account issues; other Banner issues are still escalated by emailing ACT_Support@lists.oregonstate.edu.
The infosheet about the Banner service has been updated to reflect that change.