The following groups have been on-boarded to TD. That happened on Wednesday May 10th, 2017. Lucas F was out the next 7 work days.
Please change responsibility on those tickets according, add tasks for escalations where you are keeping the ticket, etc.
- Canvas group in Academic Technology (Lynn Greenough, Tasha Biesinger)
- Canvas Tier 2 (Lindy Foster, Frank Kessel)
- This is the group that Service Desk will be escalating/reassigning most tickets to.