TD ticket status changes – Thursday March 9th, 2017

On Thursday evening, March 9th, 2017, the following status changes will happen.

Scope of change / audience: Ticketing applications – “IT”, “InfoSec Office”

Ticket status changes:

  • “Appointment with Customer” –> “Appointment”
  • “Closed” –> “Closed -Survey”
  • “Closed-Internal/No Survey” –> “Closed”
  • “On hold-External to IT” –> “Escalated-External to TD”
  • “Escalated – See tasks” –> “Escalated-Internal”
    • This will also be an “On-hold” status class and will require a “Goes Off hold” date.

New status – “Scheduled follow-up”. That status is intended to be used for tickets that staff need to follow-up with customers directly either in-person, phone call, etc.

Meningococcal Disease Outbreak

This notice is particularly for our student workers:

OSU has seen three confirmed reports of the B strain of meningococcal disease in the past four months. Students age 25 or under who live on campus are advised to get vaccinated. I spoke to the nursing director at Student Health Services and she recommended that our student workers who work directly with customers also get vaccinated. No other steps are needed besides the typical recommendations to wash hands and not share drinks or utensils.

From the Inform notice:

As part of its response, the university will offer vaccination clinics on Wednesday, March 8, and Thursday, March 9, in McAlexander Field House from 9 a.m. through 6 p.m.

In advance, please check with your insurance carrier regarding coverage for receiving a meningococcal B vaccination at OSU. Be sure your insurance provider understands that the Corvallis campus has been designated by public health officials to have an “outbreak” status. Students without insurance will be provided the vaccine via other resources, and further communications about this assistance will be provided over the next week.

You can find more information here: