Changes to CN Request Forms

Please note that I have made the following changes to CN request forms:

  • Occasionally technicians ask customers to fill out a form and would like to be notified when this happens. To facilitate that, I have added a field called “Technician to notify” at the bottom of all of the Drupal forms. If you see a ticket come in with that field set, please set Responsible to the designated technician.
  • Some forms had instructions to technicians in the form output. As this ends up in the ticket description and is emailed to the customer, I decided it was a bit awkward to include there. I have removed these instructions for now.
  • With one exception, I have removed this text from the email as it is also visible to the customer (and confusing): “The results of this submission may be viewed at: [submission:url]”