TD changes – 2/14 – Client Portal, e-mail templates

Some upcoming changes are happening in TeamDynamix on 2/14/2017.

Thanks for your feedback/input about ideas to change and improve TD.

Tuesday 2/14/2017

Scope of change / audience: Ticketing applications – “Forestry IT, ROOTs IT”

Ticket comments – public by default

COF Tools – link added to create New Service Request

ROOTs IT tools – link added to create New Service Request

Client Portal enabled

Scope/audience: All OSU customers, IS Client Services, IS Server Support, IS Web and Mobile Services, Forestry IT, ROOTs IT.

The TeamDynamix Client Portal will be enabled on Tuesday February 14th.

This portal allows customers to see and update all of the tickets you created, or are set as the requestor on.  Eventually the Client Portal will contain a list of services that customers can request, which will flow directly to the appropriate group.

Please note, only ONID accounts are able to log in to view and update the tickets. You can access the TeamDynamix client portal
at http://oregonstate.teamdynamix.com

The home page on TD was designed primarily by Michael McDonald, IS Communications Manager.

Documentation about the TD Client Portal can be found here:
http://itknows.oregonstate.edu/?p=8322#client-portal

E-mail template changes

Scope of change / audience: Ticketing applications – “IT”, “InfoSec Office”, “InfoSec – Confidential”

The following will be added at the top of the HTML table on e-mail notifications.

View / update your ticket
Respond to this e-mail or view/update at the link below. (OSU account required for login)

https://oregonstate.teamdynamix.com/TDClient/Requests/TicketRequests/TicketDet.aspx?specificTicketString

Example is below –

Scope of change / audience: Ticketing applications – “Forestry IT, ROOTs IT”

At least the following blurb will be added to the e-mail notification templates.

“Update your ticket by responding to this e-mail or at the link below. (OSU account required for login) ”
https://oregonstate.teamdynamix.com/TDClient/Requests/TicketRequests/TicketDet.aspx?specificTicketString

Example is below –

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