TeamDynamix Reminder
Reminder that on the evening of Tuesday, 11/15, we will be migrating all open tickets in the following Coho queues to TeamDynamix. Starting Wednesday morning (11/16), all new tickets and ticket updates will happen in TeamDynamix.
Coho queues being cut-over to TD for 11/16:
- CN Accounts
- CN Base
- CN Recommendations
- CN Build Bench
- CN Remote
- Campus Labs Support
- OCH Walk Up
- Server Support
Know Thy Customer
Chris Sinnett put together a diagram of all Community Network customer departments by organizational chart. A copy of this can be found on the poster outside my cube. Please send additions or corrections to Chris as we will be printing a couple more of these.
Skype for Business for Mac Client
CJ has added a package for the new Skype Mac client on Casper Self-Service. It will replace the existing Lync client.
Please send any feedback to Kirsten and CJ.
OSU Cascades IT Manager Position Open
IS Client Services is recruiting a new IT manager position for the team out at OSU Cascades in Bend, Oregon. The position closes in early December.
https://jobs.oregonstate.edu/postings/34696
Veterans’ Day is This Friday
Don’t come to work (or class) this Friday, November 11 – it’s a holiday and the university is closed.
Service Desk Help Form Changes
There is a form on the IS Service Desk site that allows customers to create a ticket in our queue. Previously the subject line was a generic “Helpform submission” type of text.
I have modified the form to include a required Title field, which will be the subject line on the ticket.
FYI, unlike Coho, TeamDynamix will allow us to change a ticket title after it has been created. Still, I thought this change would be beneficial in providing more descriptive ticket titles to facilitate queue triage.
I also changed the email target on the form from osucomputerhelpdesk@oregonstate.edu to service.desk@oregonstate.edu.
Enhanced Classrooms
The list of classrooms supported by Classroom Technology Services can be found here: http://is.oregonstate.edu/service/classroom-technology
Each enhanced classroom has a phone in it that dials the Presentation Support team.
If we receive a call from one of these classrooms, it is okay to do a warm transfer to Presentation Support. They can be reached at 73806.
Service InfoSheet in ITKnows is in progress: http://itknows.oregonstate.edu/?p=9570
