Reminder that on the evening of Tuesday, 11/15, we will be migrating all open tickets in the following Coho queues to TeamDynamix. Starting Wednesday morning (11/16), all new tickets and ticket updates will happen in TeamDynamix.
Coho queues being cut-over to TD for 11/16:
- CN Accounts
- CN Base
- CN Recommendations
- CN Build Bench
- CN Remote
- Campus Labs Support
- OCH Walk Up
- Server Support
Know Thy Customer
Chris Sinnett put together a diagram of all Community Network customer departments by organizational chart. A copy of this can be found on the poster outside my cube. Please send additions or corrections to Chris as we will be printing a couple more of these.
Skype for Business for Mac Client
CJ has added a package for the new Skype Mac client on Casper Self-Service. It will replace the existing Lync client.
Please send any feedback to Kirsten and CJ.
OSU Cascades IT Manager Position Open
IS Client Services is recruiting a new IT manager position for the team out at OSU Cascades in Bend, Oregon. The position closes in early December.
Veterans’ Day is This Friday
Don’t come to work (or class) this Friday, November 11 – it’s a holiday and the university is closed.
Service Desk Help Form Changes
There is a form on the IS Service Desk site that allows customers to create a ticket in our queue. Previously the subject line was a generic “Helpform submission” type of text.
I have modified the form to include a required Title field, which will be the subject line on the ticket.
FYI, unlike Coho, TeamDynamix will allow us to change a ticket title after it has been created. Still, I thought this change would be beneficial in providing more descriptive ticket titles to facilitate queue triage.
I also changed the email target on the form from email@example.com to firstname.lastname@example.org.
The list of classrooms supported by Classroom Technology Services can be found here: http://is.oregonstate.edu/service/classroom-technology
Each enhanced classroom has a phone in it that dials the Presentation Support team.
If we receive a call from one of these classrooms, it is okay to do a warm transfer to Presentation Support. They can be reached at 73806.
Service InfoSheet in ITKnows is in progress: http://itknows.oregonstate.edu/?p=9570