As of 8/22/2016, I have made the following modifications to the salutation and signature on Coho tickets in the “CN Base” queue. Note: I have not modified other queues yet.
- The salutation now says “Hello Name” instead of just “Name”. If you feel it sounds awkward in any particular correspondence, feel free to remove it or change it.
- The signature block now contains two “news” items: a link to an FAQ about what the Service Desk is, and a link to an announcement about the move of the walk-up from the library to Milne.
- I have rearranged the signature block so that the technician’s name appears first, the news items second, and the “To respond…” section last.
Let me know if you run into any issues with this.