DeployStudio image updated 8/25/2016

Late yesterday afternoon I updated the El Capitan image on DeployStudio. I trimmed the image down to under 14gb. All standard software is up to date. This image is El Capitan version 10.11.6.

First deployment took a total of 12 minutes. Results may vary depending on hardware and how many machines are currently imaging.

If anyone has any comments, concerns, suggestions, improvements, or requests email me at



Box Project Update



The Box soft launch is on for September 7. At that time, all current students and employees will be eligible for Box; associates will not be eligible for Box. Associates have a primary affiliation of “Other” in RefTool.

The OSU Box website will be launched on September 7 as well at The dev site can be viewed here.

The Box UI is scheduled to change just before OSU’s launch date. Anyone already using Box (the pilot users) will have the choice to keep the old UI for now or upgrade. For details on the main UI look and feel changes, please see these screen captures.

Account Activation and Eligibility

Employees will be signed up in bulk for access to Box. By default, the system sends a “welcome to Box” email to new users; the project team is attempting to suppress that message to reduce confusion on the soft launch date. More details for instructors and researchers can be found on the OSU Box website.

Students will sign themselves up for Box by logging into the system one time (step-by-step instructions here). Students must be registered for classes in order to use Box. They will have 2 terms of grace following the eligible period, after which their Box data will be deleted. (Student eligibility details here.)

Why Box?

Many of you have asked “Why Box?” as opposed to other storage solutions. Please view the matrix of use cases here for details.

Some key points:

  • Unlimited total storage
  • 15GB max per file size
  • Easily retain departmental ownership of files

The ability to create institutional folders that are not tied to an individual’s account is an important distinguishing feature of Box. Departments may request an institutional folder by submitting a ticket to the Service Desk; the request will be escalated to tier 2 for Box. In future this process may become self-service. Details on institutional folders can be found here.

Repatriation of existing Box accounts

Starting last week, anyone who was already using Box with an OSU email address received notice from letting them know that their account would be repatriated into the OSU instance. Anyone who is not eligible for Box with their OSU email received a notice telling them to move their content or change their email address to a non-OSU address. This has posed a problem in particular for INTO-OSU staff who were using Box with OSU emails; the Box project team are in discussion with them now.

Box Documentation

OSU Box website: (not live yet)

OSU Box instance:

Box Community training and how-tos for end-users

Box InfoSheet with escalation instructions in ITKnows

Changes to CPHHS server space

Last night SSG and SIG made some minor changes to the structure of the CPHHS share space. These changes were made to allow greater flexibility in managing the storage volumes where the data is hosted. The following was accomplished:

  • Removed access for users to the BPHS and OandE folders.
  • Perform a final sync between the old folders and the new volumes.
  • Rename the old folders.
  • Move the new volumes (BPHS and OandE) under CPHHS to replace the old folders.

Everything went smoothly on the back end and there should be transparent to the users, but if there are any issues please relay them to me so I can work with SSG and SIG to resolve them.

Changes to Coho Salutation and Signature

As of 8/22/2016, I have made the following modifications to the salutation and signature on Coho tickets in the “CN Base” queue. Note: I have not modified other queues yet.

  • The salutation now says “Hello Name” instead of just “Name”. If you feel it sounds awkward in any particular correspondence, feel free to remove it or change it.
  • The signature block now contains two “news” items: a link to an FAQ about what the Service Desk is, and a link to an announcement about the move of the walk-up from the library to Milne.
  • I have rearranged the signature block so that the technician’s name appears first, the news items second, and the “To respond…” section last.

Let me know if you run into any issues with this.

Changes in ITKnowS!

Over the last week or two I have worked with Kirsten, Samuel, and others to accomplish some clean-up and standardization in ITKnowS!. The goal was to determine what document types we needed and develop templates to use for creating those types of documents in the future. For now, we have settled on the following basic groupings:

  • Service Information Sheets – lists the relevant information relating to a campus service.
  • Application Information Sheets – lists the relevant information relating to an application.
  • Policy Information Sheets – lists the relevant information relating to a specific Client Services or Information Services policy.
  • Departmental Information Sheets – lists the relevant information relating to a CN supported department.
  • Procedure Information Sheets – cheat sheets and checklists with the relevant information relating to an internal process.
  • Service or Application Guide – lists the relevant information relating to services we manage a portion of or applications with a large volume of information.

Templates were created in ITKnowS! for each of these document types so new documentation can be entered into a standardized format. To utilize one of the templates when creating a new document (post):

  • Scroll over the +New link at the top of the ITKnowS! main window.
  • Select the Post option in the menu to open a blank Post screen.
  • Click on the Insert Template button near the middle of the page.
  • Pick an appropriate template from the drop-down menu and click on the second Insert Template button to add the template to your new post.
  • Add or replace information in the different sections of the template and save the post when you are done!

As part of the clean-up, some of existing posts were updated with the new infosheet format or consolidated into the guide format. The following applications and services have been standardized or created.

  • Adobe CC
  • Avanti
  • BitLocker
  • Casper Suite
  • Data Warehouse
  • Degree Works
  • EMS
  • EventPro
  • FORSE\Com
  • Greenbutton
  • Hyperion
  • ILLiad
  • Justice
  • Office 2016
  • R25
  • SCCM
  • ScreenConnect
  • SigPlus
  • SPSS
  • SQL Developer
  • Worldox

If you have questions pertaining to creating posts in ITKnowS!, or have feedback about the document types or templates, feel free to get with me (Todd) for clarification.

Go Forth And Document!