- Call Center
- Calls taken: 137
- Abandons (rate, time): 5 (4%, 47 seconds)
- Max Cohen assessment: Decent day.
- Field
- Total appointments: 23
- Pick-ups: 5
- Placements: 7
- Other: 11
- Builds
- Computers built: 9
- Computers pending build: 3
- Computer intake: 5
- Oldest computer awaiting build: 6/30/2016
- Tickets
- Tickets created today: 143
- Created today and still open: 34
- Total open: 117
- Old tickets (2+ days): 11
- Oldest: 6/23/2016
- Cascades IT
- Cascades calls: 2
- Cascades emails: 9
- Cascades builds: 2
- Cascades arm-grabs: 3
- Cascades other jobs: 4
- Customer Feedback
- Surveys: 7
- Survey Average (out of 5): 5