Service Desk Stats – 6/30/2016

  • Call Center
    • Calls taken: 137
    • Abandons (rate, time): 5 (4%, 47 seconds)
    • Max Cohen assessment: Decent day.
  • Field
    • Total appointments: 23
    • Pick-ups: 5
    • Placements: 7
    • Other: 11
  • Builds
    • Computers built: 9
    • Computers pending build: 3
    • Computer intake: 5
    • Oldest computer awaiting build: 6/30/2016
  • Tickets
    • Tickets created today: 143
    • Created today and still open: 34
    • Total open: 117
    • Old tickets (2+ days): 11
    • Oldest: 6/23/2016
  • Cascades IT
    • Cascades calls: 2
    • Cascades emails: 9
    • Cascades builds: 2
    • Cascades arm-grabs: 3
    • Cascades¬†other jobs: 4
  • Customer Feedback
    • Surveys: 7
    • Survey Average (out of 5): 5
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