- Call Center
- Calls taken: 174
- Abandons (rate, time): 13 (16 seconds)
- Max Cohen assessment: Busy day; not too stressful.
- Field
- Total appointments: 20
- Pick-ups: 5
- Placements: 10
- Other: 5
- Builds
- Computers built: 11
- Computers pending build: —
- Computer intake: 14
- Oldest computer awaiting build: —
- Tickets
- Tickets created today: 177
- Created today and still open: 9
- Customer Feedback
- Ticket surveys received: 8
- Average score (out of 5): 4.9
- Cascades IT
- Cascades calls: 7
- Cascades emails: 8
- Cascades arm-grabs: 4
- Cascades other jobs: 2
