- Call Center
- Calls taken: 137
- Abandons (rate, time): 5 (4%, 47 seconds)
- Max Cohen assessment: Decent day.
- Field
- Total appointments: 23
- Pick-ups: 5
- Placements: 7
- Other: 11
- Builds
- Computers built: 9
- Computers pending build: 3
- Computer intake: 5
- Oldest computer awaiting build: 6/30/2016
- Tickets
- Tickets created today: 143
- Created today and still open: 34
- Total open: 117
- Old tickets (2+ days): 11
- Oldest: 6/23/2016
- Cascades IT
- Cascades calls: 2
- Cascades emails: 9
- Cascades builds: 2
- Cascades arm-grabs: 3
- Cascades other jobs: 4
- Customer Feedback
- Surveys: 7
- Survey Average (out of 5): 5
- Call Center
- Calls taken: 174
- Abandons (rate, time): 13 (16 seconds)
- Max Cohen assessment: Busy day; not too stressful.
- Field
- Total appointments: 20
- Pick-ups: 5
- Placements: 10
- Other: 5
- Builds
- Computers built: 11
- Computers pending build: —
- Computer intake: 14
- Oldest computer awaiting build: —
- Tickets
- Tickets created today: 177
- Created today and still open: 9
- Customer Feedback
- Ticket surveys received: 8
- Average score (out of 5): 4.9
- Cascades IT
- Cascades calls: 7
- Cascades emails: 8
- Cascades arm-grabs: 4
- Cascades other jobs: 2
- Call Center
- Calls taken: 166
- Abandons (rate, time): 9 (5%, 30 seconds)
- Max Cohen assessment: “Pretty busy day, and the calls came in waves. At one point we had all the students plus Keenan, David, and myself in calls and there were 6 calls on hold. Overall not bad, though the queue was higher than I like to see at the end of the day.”
- Field
- Total appointments: 23
- Pick-ups: 6
- Placements: 11
- Other: 6
- Builds
- Computers built: 14
- Computers pending build: 7
- Computer intake: 4
- Oldest computer awaiting build: 6/27/2016
- Tickets
- Tickets created today: 147
- Created today and still open: 16
- Total open: 80
- Old tickets: 20%
- Oldest: 6/23/2016
- Customer Feedback
- Ticket surveys received: 6
- Average score (out of 5):
- Cascades IT
- Cascades calls:
- Cascades emails:
- Cascades builds:
- Cascades arm-grabs:
- Cascades site visits:
- Cascades Recommendations/Purchases:
