- Call Center
- Calls taken: 154
- Abandons (rate, time): 5 (3%, 33 seconds)
- Max Cohen assessment:
- Field
- Total appointments: 22
- Pick-ups: 8
- Placements: 5
- Other: 9
- Builds
- Computers built: 12
- Computers pending build: —
- Computer intake: 8
- Oldest computer awaiting build: —
- Tickets
- Tickets created today: 149
- Created today and still open: 11
- Total open: —
- Old tickets: 6/23/2016
- Customer Feedback
- Ticket surveys received: 4
- Average score (out of 5): 5
- Cascades IT
- Cascades calls: 6
- Cascades emails: 2
- Cascades builds: 1
- Cascades arm-grabs: 7
- Cascades site visits: 3
- Cascades Recommendations/Purchases: 2
