- Call Center:
- Calls taken: 129
- Abandons: 10
- Abandon rate: 8%
- Average abandon time: 14 seconds
- Max Cohen assessment: “Another good day. No major fires or disasters; stress levels were fairly low.”
- Field:
- Appointments: 20
- Pick-ups: 5
- Placements: 7
- Troubleshoots/other: 12
- Builds:
- Computers built: 7
- Computers pending build: 17
- Computer intake: 10
- Oldest computer awaiting build: 6/22/2016
- Tickets:
- Tickets created (Base, Accounts, Recommendations): 134
- Base/Bench queues: 114
- Accounts/Recommendations queues: 20
- Created today and still open: 6
- Total open: 73
- Old tickets (2+ business days): 5%
- Customer Feedback:
- Ticket surveys received: 5
- Average score (out of 5): 5
- Cascades IT
- Cascades calls: 9
- Cascades emails: 8
- Cascades arm-grabs: 11
- Cascades site visits (lab, A/V, moves): 4
