Service Desk Stats – 6/23/2016

Team,

What other stats should we collect? This is for an executive summary to be shared up the food chain.

Calls taken: 141
Abandons: 4
Abandon rate: 3%
Average abandon time: 55 seconds
Max Cohen assessment: “It was a good day.”
Field appointments: 15
Pick-ups: 4
Placements: 6
Troubleshoots/other: 5 (Includes all-day job to help Washington County Extension move offices)
Computers built: 7
Computers pending build: 15
Computer intake: 6
Oldest computer awaiting build: 6/21/2016
Tickets created (Base, Accounts, Recommendations): 173
Base queue: 146
Accounts/Recommendations queues: 19
Created today and still open: 11
Total open: 64
Old tickets (2+ business days): 14%
Ticket surveys received: 8
Average score (out of 5): 4.25