Colleagues
What
A new template for new ticket creations from the Base Team button on Referral tool. See attachments.
This template has the following data and it’s expected that you fill in that information.
Problem Description:
Machine info
Inventory ID (if existing equipment):
Device type (laptop, desktop, phone, tablet, etc.):
Device OS:
Printer info (if applicable):
IP address:
Make, model:
Actions/troubleshooting I performed:
Currently in progress:
Left to do:
Who does this impact?
Anyone that makes tickets that go into the Base Team queue.
When
Today, Monday March 7th at 4pm
Why?
Additional details are helpful for everyone involved – machine details help people visiting the customer know what they are looking for, need to transport, what type of equipment the customer is using, etc.
The template makes is easier to find that information too and pass it off to another person as needed.
