Effective as of 10/21/15), we are making a change in the CN loaner process. We’ll be keeping a small loaner pool at the Field area that the Field techs will keep up-to-date. When a loaner is taken for use, the Field tech will inform the Build Bench and get another loaner imaged and brought to the field area. When a loaner is returned from customer use, it will be brought to the Build Bench to be re-imaged.
Base will continue to use the “Request a Loaner” template in COHO, but we’ll now set the Inform Agent as the tech placing the loaner rather than Build Bench lead- this is noted in the template.
Please note that at this time we do not have Mac loaners available.