New Things:
SCF support – OCH is now the official point-of-contact for support in the labs (other than Milne lab). Escalations will be via split ticket to the SCF queue in Coho. The Endpoint Management (EPM) team under Jason Appah will be handling those escalations.
Citrix XenApp (apps.oregonstate.edu) – escalations for XenApp should also be via split ticket to the SCF queue.
XBox issues – Apparently the Xbox services have been having some outages lately, which may account for problems we have been seeing. For Xbox status info, see http://xbox.com/status and https://twitter.com/XboxSupport.
Gmail IMAP auth problem – Andy Morgan researched this and provided a fix. It requires enabling two-factor auth and setting an application-specific password for IMAP. This affects people trying to use Outlook and Mac Mail to access Gmail. (See ticket#0355359 for detailed steps – this will be added to Helpdocs soon.)
Cascades number added to CN queue signature – the automatic signature for the CN base queue now includes the Cascades number (thanks to Tom for suggesting this).
Office 365 Sync issues – This is still on-going, but it sounds like Jason is zeroing in on a fix. For now, please continue to escalate to Jeff or Kirsten if people do not have a license (make sure they are registered for classes first).
Highlights:
Dorm Visits – Kudos to Ed, Jorge, Meera, Jazmyn and Jade for all the dorm visits they did last week. They met with a couple hundred students and helped a lot of new students have an easier start of term. Thank you!
New student employees kicking butt – Welcome to all our new employees! You all are kicking butt and taking names (and making tickets). Keep up the good work.
Upcoming Events:
Saturday 10/3/2015, 6:00AM – 8:00AM – Wireless network maintenance
Saturday 10/3/2015, 6:00AM – 6:15AM – Maintenance for CORE, MyDegrees, Evals, MyOSU, and others (More Info)
Some Stats for Fun & Profit:
- There are 1,023 unresolved tickets across all Helpdesk and CN queues. (We started the week with 1,138.)
- Li spent an hour on the phone helping a faculty member with Canvas. Be nice to him. He earned it.