OCH Call Center – customer service survey change

Heads up

Jade has been working to change the OCH customer service survey. Thanks Jade!

That is complete now and has been implemented. The items in italics are what changed.

The new message for the

“This is a follow-up to the request you submitted to the OSU Computer Helpdesk. We believe your issue has been resolved, or we have not received a response from you for additional requested information.

If we are incorrect please use one of the methods below to let us know.

Please help us improve our service by taking this short, optional online survey:



Ninite Pro Expired

Update: Ninite is now functional again.

Ninite Pro has expired and is no longer functional. Please use their website for now if doing manual installs. Angela is aware and has contacted them to renew our account. This has the following impact for Client Services:

  • The update tonight will fail if the SCCM package isn’t updated before 10pm. I think we’ll have an updated executable before that happens.
  • Current Windows builds will likely fail the Ninite process in MDT but should proceed through the rest of the build. Technicians will need to run installers post-config until we have an updated executable.
  • Customer machines that haven’t been turned on in a while will likely attempt Ninite updates and fail. This shouldn’t be noticeable to the customer.
  • DCAs and anyone else who uses Ninite Pro may have difficulties depending on how they use the program. I have contacted folks who are using it for SCCM.