We’ve created a new queue for CN Recommendations. This queue will be used to track any purchase recommendations requests for customers- any tickets of that nature should be moved to the new queue rather than Base Escalation.
Along with this, we’re going to change how the Base Escalation and Accounts queues are used. Any ticket relating to account creation/removal, permissions, restricted shares, mailbox access, etc. will now be processed via the Accounts queue. The Base Escalation queue will now be used for tickets that require a higher level of permissions to complete, items that need to researched, or tickets that are particularly complex and/or ongoing.
As part of this change, all Base staff and students will need to monitor the Base Escalation queue as well as the Base queue.
Contact Max Cohen if you have questions.