Process change for reporting spam and phishing

The Office of Information Security has requested that we change our current process for reporting spam and phishing.  We’ll now be forwarding the spam/phishing message, along with the headers, to either or respectively.  The abuse list ( is now only going to be used for people trying to contact us from external companies or other educational institutions.

The security team needs the full email sent- just sending the headers is not adequate, as they are using some external tools and mechanisms require more information.  There are two ways to address this:

Option 1 [Easier for everyone]:  Have the customer forward the email as an attachment to the appropriate address above, using the instructions found at

Option 2:  Once we’ve verified that the customer has forwarded the email to us as an attachment, we can move the ticket to the “Info Security Office” queue.

For the purposes of this process, Phishing is defined as email asking for login credentials or for linking to go to a site that asks for login credentials; otherwise it’s considered spam.

New MDT Service for the Bench

The Bench will be moving over to our new MDT server this Monday, April 12, 2015. While we at the Bench are very excited, there might be short periods where we will be unable to perform builds as we work out the kinks. Jim Galloway will be camping down here to help us with getting the bugs worked out.

Since we may experience outages and delays, please do not take on any RUSH jobs. If a job is a rush, please be very clear that we will do our best, but cannot make any guarantees as to the turn-around time.

This Friday we will be building many loaners to have on hand if the need arises and we are down.