We’ve created a new queue for CN Recommendations. This queue will be used to track any purchase recommendations requests for customers- any tickets of that nature should be moved to the new queue rather than Base Escalation.
Along with this, we’re going to change how the Base Escalation and Accounts queues are used. Any ticket relating to account creation/removal, permissions, restricted shares, mailbox access, etc. will now be processed via the Accounts queue. The Base Escalation queue will now be used for tickets that require a higher level of permissions to complete, items that need to researched, or tickets that are particularly complex and/or ongoing.
As part of this change, all Base staff and students will need to monitor the Base Escalation queue as well as the Base queue.
Contact Max Cohen if you have questions.
Office 2013 is default on all Windows builds and rebuilds.
Keenan Carr is leading the project to get it deployed to CN customers by August 31, 2015.
DO NOT downgrade customers from 2013 to 2010.
— If there is a functionality/feature they are having problems with, we need to investigate why it is not working on 2013.
Office 2010 will NOT be supported by Microsoft after October 2015.
People that need Access 2010 – install only that software (Access).
The Office of Information Security has requested that we change our current process for reporting spam and phishing. We’ll now be forwarding the spam/phishing message, along with the headers, to either spam@oregonstate.edu or phishing@oregonstate.edu respectively. The abuse list (abuse@oregonstate.edu) is now only going to be used for people trying to contact us from external companies or other educational institutions.
The security team needs the full email sent- just sending the headers is not adequate, as they are using some external tools and mechanisms require more information. There are two ways to address this:
Option 1 [Easier for everyone]: Have the customer forward the email as an attachment to the appropriate address above, using the instructions found at http://oregonstate.edu/helpdocs/safety-and-security/computer-viruses-fraud/blocking-e-mail-spam/reporting-spam-phishing.
Option 2: Once we’ve verified that the customer has forwarded the email to us as an attachment, we can move the ticket to the “Info Security Office” queue.
For the purposes of this process, Phishing is defined as email asking for login credentials or for linking to go to a site that asks for login credentials; otherwise it’s considered spam.
The Bench will be moving over to our new MDT server this Monday, April 12, 2015. While we at the Bench are very excited, there might be short periods where we will be unable to perform builds as we work out the kinks. Jim Galloway will be camping down here to help us with getting the bugs worked out.
Since we may experience outages and delays, please do not take on any RUSH jobs. If a job is a rush, please be very clear that we will do our best, but cannot make any guarantees as to the turn-around time.
This Friday we will be building many loaners to have on hand if the need arises and we are down.