A couple of things about the Self Service app that is deployed to the Macs.
In case you have not looked at the Self Service app, please jump on a Mac and have a quick look so that you can see what it looks like.
- Anybody who wants to use Self Service will need to use their ONID credentials to log in to Self Service (do not qualify your username with onid\ as Casper does not like domain qualifications).
- If a customer is having trouble accessing Self Service and they have their ONID credentials correct, the machine is most likely not collected in Casper, in which case, the machine will need to have the QuickAdd package run on it.
- A customer will only be able to see whatever packages are available for the machine that they are logging into Self Service from. Package deployments are assigned per machine, not per user, so if a person can see the OS X Mavericks installer from their 10.7 machine, but not from their 10.9 machine, it’s because the package is not assigned to be deployed to their 10.9 machine.
Now, on a different note, CJ and I have already fielded a few comments about the way the deployment of the Self Service dock icon happened. While the Self Service app has been deployed to the Macs for several months, we only started talking about deploying the dock icon yesterday as we felt we finally had enough software available in Self Service to make it worth the customers’ while (nobody wants to go shopping in a store with empty shelves). While we were excited to make the Self Service app more obvious to the customers, we should have sent a notice before we started messing around with deployment of the dock icon. I was the one who activated the deployment policy and I apologize for any confusion or unnecessary questions that it may have generated as a result.
So. If we deploy something in the future that is going to be directly visible to the customer or change their user experience in an overt manner, we will follow established procedure by sending a notice to the customers and deploying on Tuesday nights in conjunction with Patch Tuesday updates.
Please let me know if you have any questions or concerns.
James Dudzik
And if anyone has any suggestions or requests for applications or other things to be included in Self Service, please send me an email, and I will try to facilitate that request!
-C.J.