MGMT 453

When learning something new, it is critical to grasp what is going on; this is especially true for a job. My present caregiving job comes to mind when I think of good training. The training was very visual and hands-on with supervision, and it has helped me become a better caregiver and deliver better care. The goal of training a new employee, as described in this week’s learning materials, is to determine what the employee will be doing, the quality of it, and to mimic the working conditions. This was the case for my training in this role, and my work reflects how I was trained. This helps mitigate employer liability which is important when working with something that involves patient care and confidentiality.

My most unsuccessful training came from my previous job where I worked up to manager. I had little to no training, and the rules/protocol were subject to my boss’s mood, therefore each worker was instructed with a different set of regulations. My employer did not understand the company’s processes because he had only owned it for a few years, but all of the staff had departed, so no one at the company really knew what was going on. There was not a set expectation of what was needed, when I first joined the company there was not a schedule or task list for the shifts, thankfully there was a manager who was great and implemented all of this in. When I was promoted to manager when she left to another company, I kept the standards and was able to come up with some of my own learning from where my boss was lacking. Having minimal training reflected in the sales of the company, prices would vary due to the different ways employees were trained which resulted in unhappy customers, there were constant claims or damaged items with no protocol or guidance from our boss which also resulted in customers not returning again.