The Last Mile

Fitness experts and athletes know that when they are lifting weights, the number of sets and repetitions within each set vary according to weight. On normal days their weightlifting tends to be three sets of 10 to 15 repetitions. Good athletes understand that the first eight of ten or thirteen of fifteen reps do not make the muscle grow. It is always the last two or three reps that causes the growth. They put all of that work up front, just for the last few reps.

If you have ever pumped a bicycle tire then you understand that after during the first ten pumps, the tire still looks flat, like nothing has changed. The same is true for the athlete. Work too hard in the gym and their muscles react and feel fatigued. That reaction is called over training. Over pump a tire and it explodes.

The same is true with entrepreneurs. It takes a significant amount of work upfront to understand customers, markets, and value chains in order to ultimately lead to a business model. Validating and testing customers as well as building prototypes is just preparation to get to the starting line. What about that last lift to finish? That’s just one more repetition to get to a first sale. And it is that last “rep” that is the hardest.

The same is true in all sports: Running a yard short of goal doesn’t make a touchdown, hitting the goalpost doesn’t score a goal, landing a golf ball an inch from the cup doesn’t matter at all. Nothing matters until a score is made.

Sports are games of inches, preparation, and work, and so is a startup. Entrepreneurs need all that preparation in order to travel that last inch and beyond.

The Entrepreneur as Magician

We want our startups to act convincingly with passion and a compelling vision for their invention or process. We want them to suspend our disbelief and stunningly convey the magic of their innovation. A magical story is the single best way a startup can acquire the talent required to build a successful company.

Passionate people join startups when magic is invoked. Good people want to work in great environments with great leaders who bring their magic to that business. This type of magic is an honest and creative vision of the innovation with a vision about how it can change the world.

Magicians tell stories during their performances. For both the magician and entrepreneur, story telling is about engagement. Magicians need a story to set up the trick; entrepreneurs use the story to bring relationships and talent onboard.

Sometimes, a magician undersells and overstates the difficulty of the trick. Similarly, entrepreneurs may under promise and over deliver. Entrepreneurs are very good storytellers. They tell stories about products that define a path to the future, a problem solved, and a job accomplished, or increased efficiency. These stories paint an exciting picture of the future and these stories are what it takes to make early sales possible.

Entrepreneurs use good story telling setups. They map the benefits of the product back to customer needs and mesmerize future customer while doing so. If you think about it, stories are much more memorable than statistics. Everyone remembers a good story or compelling image. Do any of you remember a statistic from a commercial for a product or service? I don’t.

Magicians use small props to divert attention away from the real magic. Similarly, startup entrepreneurs effectively use limited resources to magically pull a rabbit out of a hat. They know that if they can’t pull off that trick, there is always a plan B.

As Elmer Fudd will tell you, wabbits can be very, very rascally and… tricky. The startup environment is tricky as well. Entrepreneurs need to learn to navigate its puzzling waters, pivot when necessary, and be ready to take advantage of new opportunities. Ready to execute on plan B.

Magicians use their talented assistants wisely. Magicians’ assistants make their boss look good. Startup entrepreneurs must also employ their assistants in order to efficiently build the business. Warning to both magicians and entrepreneurs: Never cut your assistant in half. Make the work fun and don’t overwork your assistants.

Magicians engage the audience during each of their tricks. They often invite an audience member onstage to participate. Good entrepreneurs engage their target audience – customers—early in the product development cycle as well as the sales and marketing process. Engaging customers’ interest is the single best goal for startups. Early involvement in the process helps prospects listen and buy.

Last of all, magicians and entrepreneurs both develop a special rapport with their audience or customers and receive appreciation. They also show their appreciation as well. When entrepreneurs show customers how special they are, the customers will return for more.

Remember that as a startup entrepreneur, your job is to show the passion and convey the magic of your innovation.