Q: I’m having a really hard time managing my work, family and school responsibilities. I also am having a really challenging time studying for my tests.

In addition to advisors…

Ecampus Success Counseling

Success Counselors work in partnership with students to improve academic skills, to identify support resources, and to address obstacles to academic success at OSU. Success counseling is individualized, strengths-based, and holistic. Common issues discussed during success appointments include: time management, procrastination, prioritization, work-life balance, stress management, goal-setting, motivation, and identifying and utilizing support resources. Feel free to email us at ecampus.success@oregonstate.edu or schedule an Ecampus Success Counseling Appointment. 


 Q: I don’t know how to write an academic paper.

Ecampus Librarian – Our Ecampus Librarian, Stefanie Buck, can help students with questions regarding Library resources, research, access or any other general questions. Ecampus Library Webinars are also offered to assist students in utilizing all that the library has to offer.

Stefanie Buck, Stefanie.Buck@oregonstate.edu

Writing Center Online Writing Lab (limited availability); writingcenter.oregonstate.edu

Other Resources “What’s on the Web” through OSU Learning Corner has links to many great free writing resources online.


Q: I could really use an academic planner or worksheet to help me manage my time but I don’t have the money to buy one.

OSU Learning Corner – many free tools and worksheets


Q: I am having trouble getting in touch with my online instructor. Since I can’t just stop by their office, who should I contact for help?

Course concerns, questions – Joan Oakes and Gina Rogers are the specialists at Ecampus Student Services.  They assist with a wide range of issues; do not hesitate to contact them if you have any questions. Our hours of operation are Monday-Friday from 8 a.m. to 4 p.m. (PST).  541-737-4166,  ecampus.ess@oregonstate.edu


Q: Are there any tutoring opportunities available to me as an OSU Ecampus student?

Online Tutoring – OSU Ecampus students have access to free tutoring online through NetTutor.

OSU Extended Campus students can follow these steps to access their free online tutoring:

1)     Enable pop-ups in your browser

2)     You will first log into Canvas and select your course

3)     In the side navigation, select “Tools”

4)     Select NetTutor

NOTE: If you are an instructor and the Communication section for your course is disabled, you will find the NetTutor icon in the “Tools” section.


Q: I’m going through a really stressful time and think that I really need to talk to a mental health professional.

Ecampus students do not have access to CAPS and should access a provider in their local area.

OSU Counseling and Psychological Services (CAPS) is available to consult with faculty, staff, and administrators who are concerned about another person’s urgent mental health concerns. Call 541-737-2131 if you have an immediate need to speak with a mental health professional.


Q: I’m having trouble with my computer. Who should I contact?

Computer Help Desk – Provides both phone and email support for technical issues relating to your operating system, software, etc. They can be reached at 541-737-3474 or by email.

Canvas – There are a variety of options for assistance in with Canvas. You can click the Help link in the upper right hand corner in any course site. You can find helpful answers in the Canvas Student Guide. There is also 24/7 support by calling 1-844-329-3084.

Q: I’m not quite certain what I want to do in the future with my major. What career options are out there? How do I make 100% sure that this is what I want to do for the rest of my life?

Kyle Whitehouse – Ecampus Career Counselor


OSU devotes an experienced career counselor, Kyle Whitehouse, to work specifically with Ecampus students as they explore their unique interests, values, personalities and skills; navigate career decision-making opportunities and examine their career goals; and prepare for conducting an effective internship or job search.  Kyle helps Ecampus students access career resources at OSU or in their own community. Student can Schedule an appointment through Beaverjobnet online to meet with Kyle by phone or video conference. Career resources are also available to students on the Ecampus Career Services website.


Q: Are there other courses that may help if I want to work on my academic skills or prepare for a graduate program?

Talk to your academic advisor to see if one of the following courses would fit into your degree plan:

ALS 108 – Online Learning Success

ALS 114 – Career Decision Making

GRAD 420 – Graduate School Preparation


Q: Are there ways to get more involved as an Ecampus student?

Ecampus Success Blog

Ecampus on Facebook

Alpha Sigma Lambda – Honor Society for Nontraditional Students


Q: I have another question that I don’t see on this list. How can I suggest adding another FAQ?

Please complete the form below with your contact information and suggested question. We are looking to grow this list to be as helpful as possible, so we appreciate your submission!

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