I currently work at the Austin Hall Help Desk, which is part of the College of Business IT Department. I originally wanted to apply to this job because I would always see someone sitting at the desk and always thought to myself that it seemed like a great job. I also really did not like my old job and was on the hunt for a new one. Lucky for me, I found that position on the OSU job portal and quickly applied on a whim in class one day.
Thinking back to the job description, I would say that it matched up nicely to day to day tasks that I am responsible for. I vaguely remember being a little nervous about applying because the job description made it seem complex, but I decided to go for it anyway. While the description on the job posting was pretty spot on, there have definitely been times when I was doing something not necessarily posted in that description. Of course, people are unpredictable, and often times they come in with crazy technological problems that take extra brain power and skills to solve. There are also people who simply do not know how to use the printer, and I can easily walk them through the process because I have done it several times. In addition, my boss often puts up extra shifts that involve different kinds of projects for us to work on if we want extra hours. A lot of the time this involves learning how to do something new, which I actually like because I feel like it gives me more knowledge of the job. Overall, I think that it is hard to fit every aspect of a job into a job description. Things come up that you do not expect, and that is just part of the process.
