Exploring the existing cultures in large companies and how management has impacted their employee satisfaction.
Through my exploration of various hospitality companies, one that really stood out to me was Hilton. It was ranked No.1 World’s Best Workplace, which was extremely deserving as they have implemented various levels of benefits and support for their 500,000+ employees. Overall, from their employee feedback, it can be concluded that their company has a strong sense of community and has created loyalty amongst their staff by providing the compensation and flexibility needed for a healthy work-life balance. Another company within the hospitality sector that stood out to me was Marriott International because of its diverse company culture. They have hotels located worldwide and have maintained a reputation of being reliable and supportive amongst their employees. Their career page emphasizes employment opportunities available for disability people with disabilities, which I think shows a very progressive company culture. Overall, this company has implemented benefits such as promotions or time off, and as a result, 86% of their employees have stated that it’s a great place to work.
If I were to be a future manager at a hospitality company, I would want to be supportive of my employees as well as focused on my guests’ experiences. I believe it’s important to maintain a positive work environment because it reflects well on the company as a whole. One important quality I would want to implement is open communication because I believe that is what creates a safe place for all employees. Open and honest feedback regularly for both myself and others keeps people in line and creates a feeling of understanding and support for everyone.
Overall, I believe that the most difficult part of a manager’s job is the responsibility that comes with it. Managers are held accountable for mistakes made, even if they didn’t make the mistake themselves. This is because they are accountable for everyone they are managing as well, so this creates a heightened sense of pressure, I think. All decisions and actions made are reflected on the manager, making this a stressful aspect of the job.