Have you ever received a call since the launch with someone asking “Where do I find ____ on the website?” Since the Extension website looks different than in the past, people may need guidance to find where information they use has moved. EESC is working with program teams and county-based faculty to find one-click solutions to ease the transition from familiar to new. At the same time, educating volunteers, partners, and the public on the way the new site works can help in the long run.
What is the short answer you can give people on where to start? How about: “Try typing what you’re looking for in our Search field at the top of every page.” You might also add: “If you don’t see what you want on the search results page, then you can try filtering down the results by checking different categories.”
This is usually the quickest and easiest path for someone looking for something in particular. There’s also the “Ask an Expert” option on most pages for specific questions.
For someone wanting to find what Extension offers in general, then you might suggest: “Check out our About Us menu that includes latest news. Also browse the different resources through the Topic menus. These are at the top of every page in the black menu bar.”
If someone seems interested to get involved, you may want to point out: “You can also find the county office in the Find Us menu. County offices have listings of events near you, programs that you could participate in, and often a newsletter with upcoming and local activities.”
If you feel you want to do trainings or newsletter articles for your volunteers, partners, and the public on navigating information on the new Extension website, then let EESC know what short how-to videos, articles, or handouts would be helpful for you to share. Also, watching this 10-minute video on Navigation and Search on the Extension website can get you feeling prepared to guide others in finding what they need online.