Tag Archives: ONID

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Service Desk Digest 2/9/2017

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Refrigerator Cleanup

The small refrigerator in Milne 213 has been moved to the field area (Northwest corner of the room) and will be re-purposed as a soda fridge starting next week.

Sodas will be available to purchase for 50 cents and energy drinks for $2. The proceeds will be used to buy more sodas and to save up some money for future food-related goodness (e.g. pizza parties).

Please remove any food or containers you have in this fridge before Friday, 2/10 at 5PM. At that time, anything left in the fridge will be thrown away.

You may use the fridge in the staff room downstairs next to the elevator. Starting next week, the room will be unlocked from 8AM to 5PM. To access the room before then, ask Max or Kirsten for a key.

JSB Site Visits

Some of us will be spending some mornings (8am-11am) out at JSB for the next couple of months. The goal is to do a better job of sharing information between Client Services and Infrastructure and Net/Telecom teams. The schedule for the next few weeks is as follows. If you have items you would like brought up with folks out at JSB, let us know.

Feb 13-Feb 17 Kirsten
Feb 20-Feb 24 Kirsten
Feb 27-Mar 3 Richard
Mar 6-Mar 10 Chris
Mar 13-Mar 17 Lucas
Mar 20-Mar 24 Max
Mar 27-Mar 31 Kirsten
Apr 3-Apr 7 Chris
Apr 10-Apr 14 Lucas
Apr 17-Apr 21 Richard

Reminder about Legacy ONID Email

Reminder: the legacy ONID mail system (Cyrus, ONID Webmail) is still a production system being maintained by Identity & Infrastructure. While it is generally recommended that people use Gmail or Exchange instead of Cyrus, please do not refer to this system as defunct or out-of-date, as that may give the incorrect impression that it is not secure or reliable. It is okay to refer to the system as the “Legacy ONID email system”.

Reminder to Set Ticket Type

I am still seeing a lot of tickets closed in TD with their type set to “intake”. Please remember to always set an appropriate ticket type. You can click on the magnifying glass next to ticket type to see more information about what each type means.

IS Food Drive 2017

There is a box next to the water cooler for collecting nonperishable food donations for the food drive.

If you would like to donate items for the silent auction, please bring those to Chris Sinnett by the end of the day Friday, February 10.

 

 

Call Desk, OCH, Walkup

UPN changes for students – impact on Office 365

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All,

The student UPNs will be changing on September 12 from user@onid.oregonstate.edu to user@oregonstate.edu. This has some specific impacts on Office 365. Please read – I anticipate a large number of calls. 

  1. The way they login to Office 365 will change. When you help a new user login for the first time, please make them aware of the change happening on September 12.
  1. Connections from Office and OneNote to files in their OneDrive will break. The symptom of this problem will generally be a yellow triangle with an exclamation point in the Office or OneNote apps. The solution is to repoint to username@oregonstate.edu. I will verify that we have a help doc on this issue.
  1. Links to shared files will break. The resolution to this is to re-share the files. This may impact College of Business students more than others as they use these features more. They can also get help from the COB helpdesk.

-Kirsten Petersen, IT Manager
Information Services, Oregon State University
http://oregonstate.edu/is

From: dca-all-bounces@lists.oregonstate.edu [dca-all-bounces@lists.oregonstate.edu] on behalf of Lomax, Erica L [Erica.Lomax@oregonstate.edu]
Sent: Thursday, August 27, 2015 17:46
To: DCA All
Subject: [DCA-All] 9/12 – Login changes to Google and Student UPN changes

On Saturday, September 12 starting at 8am the IAM team will be making changes to the logins and email addresses at Google for all users, student Active Directory User Principal Names (UPN), student primary email addresses, and UPN updates for a subset of other users.  It is anticipated that the set of changes will take approximately 12 hours on that date.

 

A summary of what is changing is as follows

o   If a graduate student account is pending unification and the UPN has already been assigned to the non-ONID account, no account update will occur.

  • UPN on ONID accounts for Employee & Associates that are located in the ONID OU in AD and do NOT have an existing identity match (PIDM) will be set to user@oregonstate.edu

If you would like a copy of your domain/OU’s users and their current identity match (PIDM) status, please send an email to IAMTeam @oregonstate.edu and let us know what domain or OU and we will provide you with a file.  It will contain the user, their non-ONID domain account and matching ONID account, if matched. You can use this file to fill in the missing ONID matches and return it to us to update AD with the matches.

 

Helpdocs are under development about the impacts to end users.  There will be email messages sent to the users via inform lists regarding the changes.

 

Please let us know if you have questions.

 

 

Erica Lomax

Director, Identity and Access

Information Services | Oregon State University

P: 541-737-3619

 

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Unified Accounts: Things to Know

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As you all hopefully know, the university is working on unifying all Active Directory accounts as a part of the identity management initiative.  Here are a few things you should know in order to support our customers during and after this transition.

Short version:
Look in RefTool to see if an account is unified.
Unified means they have ONE account, in ONID.
Password resets are via the ONID password reset tool.
Directory updates happen via Banner data.

What is Account Unification?

From the customer’s perspective, account unification means they have one set of credentials to login to most university services. They will use the same username and password to login to email, VPN, OSU Online services, etc.

From an IT perspective, a unified account means the following:

  • It is like a traditional “ONID” account:
    • It is automatically created via scripts from Banner data.
    • The customer activates their account when they become a new student or employee.
    • It is synchronized between ONID LDAP, the ONID Active Directory domain, Google, and Office 365 (same username and pass for all of these).
    • Directory information such as name, phone number and office are populated from Banner (and need to be updated there if they are wrong).
    • Password resets are self-service via the ONID password reset tool.
  • An IT unit on campus has claimed the account, and has administrative access to it.
  • The AD account may or may not have an Exchange mailbox attached to it. If it does, the ONID email address will not be listed in the Exchange Global Address List (GAL).

Note: for undergraduate students, account unification doesn’t have any particular meaning, because they typically only had one AD account to begin with (the ONID one).

Is This Account Unified?

In RefTool, you can see whether an account has been unified. Because unification has no impact on undergraduate students, nothing will be listed for them.

So far, the following groups have been unified: Library, Information Services, College of Ag Sciences.

All units should be unified by January 2016.

User Principal Name (UPN)

We are requiring everyone to set their UPN to the new standard as part of the account unification process. People might be confused about how to login after this.

The UPN is another account logon type, in the format oniduser@oregonstate.edu.

The UPN is unique in the AD forest, whereas usernames can be repeated (i.e. you can have forestry\bob and onid\bob and they can be different people, but there is only one bob@oregonstate.edu).

Because the UPN looks like an email address, we decided to make sure that everyone also has an email alias that matches their oniduser@oregonstate.edu UPN. However, that email alias may not be the person’s primary alias, the one they send email from.

For example, my attributes are as follows:

    username: peterkir
    UPN: peterkir@oregonstate.edu
    primary SMTP:kirsten.petersen@oregonstate.edu
    additional SMTP: peterkir@oregonstate.edu
    SIP address: kirsten.petersen@oregonstate.edu

In many places you can login either as domain\user or user@oregonstate.edu.  Office 365 requires you to login with the UPN.

The SIP address is used for Lync, and does not have a standard format yet (unfortunately). Changing the SIP address is a problem – it causes the person to disappear from other people’s contact lists.