I have had a couple different jobs that have required job training and to take some classes for the training but this one stands out of all of them-
When I started working for a restaurant called Bo and Vine I had to read the manual that was only 10 pages long. When reading it stated the guidelines of how we were supposed to great customers, dress code we had to wear a Bo & Vine shirt and jeans. The manager told me I had to memorize 25 different sauces knowing how to make them, and what the names of each of and every one of them was. He also, said I had two weeks to remember them, after the two weeks passed he never asked me or quizzed me. Since we are known for the sauces I think it would have been key to make sure that we were all quizzed on the sauces. I had a another co-worker who had only been working there 3 months. She wasn’t a manager just another co-worker, and she could only train me the basic like how to use the cash register and the sauces. This is something that needed to change. I feel that everyone that worked needed to go through a training class where we learned the essential of customer services, and how to work in a high pace environment. The first day I worked there was during a Friday night and during their busy hour and everything she tried to teach me, she couldn’t explain very well due to the fact she had to take care of the customers. The manager talked to me about 30 minutes about a safety orientation. and I felt it could have been longer due to the fact I had never worked in a restaurant before. The thing I felt beneficial is the manual allowing me to reflect and go back on it if I needed it. But something not beneficial was it was only 10 pages long, and it needed to be longer with more training and qualifications such as alcohol and food handles license, and safety license with handling all of the equipment in the bar and kitchen. There was no mission statement, and that is something that lacked to keep us working as a team. There needs to be a mission statement
I felt I never had a training it felt rushed, and felt that I had to get thrown into the position, and had to learn everything and figure out how to run everything. The importance of training can impact the employee’s performance if they feel that they are not trained well, and their performance is failing due to the lack of training they are not going to stay in that position for very long. They want a company that is going to put in the effort, and train them because they want them to have the confidence in their work. This goes to the lectures in class, and how companies need to design a training course with a goal. This is something that the restaurant I worked for lack, and I felt that I had to pave my own way. It would have been different if I couldn’t perform after I had the proper training, but I did my job but I had to train myself knowing how to make a bleach water and how to make the sauces. Proper training is key to having successful employees in all organizations according to “First, Break All of The Rules.”
Sources:
Buckingham, M. & Coffman, C. 2016. First, Break All the Rules: What the World’s Greatest Managers Do Differently. (Links to an external site.) (or 1999 edition with the same title). – pages 129-164 (2016 print), 104-131 (ebook)