Joan and Terry Ferguson have a small desk in the waiting room of the Small Animal Hospital at OSU, but they don’t spend much time sitting there. Terry can often be found out in the parking lot, rain or shine, handing out parking passes and helping clients unload a sick pet. Joan dispenses dog biscuits and tips on where to eat, but more importantly, spends a lot of time sitting with clients, providing company during a long wait, or listening with a sympathetic ear; that is especially helpful when a pet is seriously ill or injured and a client is upset.
“I enjoy visiting with people,” says Joan. “I just ask, ‘What are you here for?’ and that’s all it takes . . . they let it all out. Then they say, ‘Thank you so much for listening, it really helped.’”
The Fergusons drive for more than an hour every week to volunteer at the hospital. “We are so lucky to have them,” says Client Advocate, Tammy Barr, who supervises seven hospital volunteers and manages the Grateful Client Program. The program was organized after many former clients expressed a desire to give back in return for the excellent care their pet received at the hospital.
Former clients contribute in many ways to the success of the hospital, from buying pizza for the students working overnight in the large animal hospital, to sewing blankets for ICU, to purchasing a much-needed piece of equipment, but the hospital volunteers form the heart of the program.
Like the other volunteers, Janet and Dave Perry were introduced to the VTH when they brought their dog, Connor, in for a check up. On the day of their appointment, they were met in the lobby by Joan and Terry Ferguson. “They were both so kind and chatted with us while we waited with Connor,” says Dave Perry. “Janet and I decided that if the program needed more volunteers, we should try it. We were looking for something we could do as a team . . . and we have a soft spot for animals so we felt it would be a good fit for us.”
The Client Advocate position and the Grateful Client Program have been so successful at OSU, other colleges have contacted Barr about duplicating it in their hospitals, and the OSU Large Animal Hospital recently added a Client Advocate as well. Grateful clients, Caroline Ajootian and Joan Campf, support both positions.
“Janet and I receive satisfaction in trying to make the hospital visit, for both animals and their caregivers, as easy as possible,” says Dave Perry.
Barr adds: “I try to listen and be a friend. I really care about the clients and their pets.”